Refund Policy

IMPORTANT NOTICE
Return postage is the customer's responsibility. We do not offer free returns.

RIGHT OF RETURN

We offer a 30-day return period from the day you receive your item, if you are not satisfied with your order.
We want you to be completely happy with your purchase from Aroha Christchurch. If an item does not meet your expectations, you can return it under the conditions set out below.

CONDITIONS FOR AN ACCEPTED RETURN

For a return to be accepted, it must meet the following requirements:

1. Condition of the item:

• Complete, with all accessories included
• In its original packaging
• No signs of excessive use
• Only the normal wear that comes from trying the item on is acceptable

2. Hygiene exceptions:

• Underwear cannot be returned for hygiene reasons

3. Faulty items:

• If you receive a faulty item, please contact us immediately

4. Processing:

• Returns are processed within 7 business days
• Returns showing damage or signs of use may be rejected

HOW TO RETURN YOUR ORDER – STEP BY STEP

Step 1: Contact us
Send an email to: support@arohachristchurch.com

Step 2: Give us the following details

• ✓ Order number
• ✓ Reason for the return
• ✓ Photos of the item (if faulty)
• ✓ Your full name
• ✓ Your address

Step 3: Wait for our instructions
We will send you the correct warehouse address for your return. Do NOT send the item back to the sender's address!

Step 4: Send the parcel

• Postage: from NZ$40 (payable by the customer)
• We recommend using a tracked shipping method
• Once you have sent the parcel, share the tracking number with us so we can process it faster

RIGHT OF WITHDRAWAL (14 DAYS)

You have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.

Important conditions:

• The period begins on the day you, or a third party you have nominated, receive the last item
• Orders are processed automatically — cancellation is only possible after delivery
• To cancel an order, send us a clear written notice by email
• Return postage is your responsibility (from NZ$40)
• Items must be returned complete and carefully packaged

REFUNDS

When you will receive your refund:

• Within 14 days of us receiving your cancellation notice

How you will be refunded:

• To the same payment method you used when you bought the item
• With no processing fees

What we refund:

• ✓ The price of the item
• ✓ Standard delivery costs
• ✗ Any extra cost for express or special delivery

SPECIAL SITUATIONS

An alternative to returning – a partial refund
Instead of sending the item back, we can offer you the option of keeping it and receiving a partial refund.

Parcels that are refused or never collected
If you refuse to accept a parcel or do not collect it, you are not entitled to a refund.

Parcels in transit

• Our items are shipped from our international warehouse — delivery times can be longer
• If you decide to cancel your order while the item is in transit, you will need to wait for it to be delivered
• Cancelling an order while it is in transit is not possible
• Once it has arrived, return the item following the standard process above

Return address

ALL RETURNS must be sent to our central warehouse at the customer's expense. (We give you the exact address once you have contacted customer service.)

CUSTOMER SERVICE

Have a question, or need a hand?
Email: support@arohachristchurch.com

Our team is ready to help you quickly and efficiently. Your satisfaction and trust are our absolute priority.

Aroha Christchurch – With love, for your style ❤️